*** Caribbean – Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, Cayman Islands, Cuba, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Puerto Rico, St Kitts and Nevis, St Lucia, St Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands (British) and Virgin Islands (US). We do not have a maximum age limit. Cancellation by the Insurance Company: Generally, the insurance company has no right to cancel an insurance policy unless the policy itself explicitly reserves and ensures their right to do so. You can download a copy of the policy wording booklets. The Government plans to introduce a new UK Global Health Insurance Card (GHIC) and we await further information on when this will be implemented. Jet2 said claim on your insurance from INSURE AND GO. Your travel insurance will cover you for other medical costs which are not covered under the EHIC arrangement or alternative reciprocal health agreement, subject to the terms and conditions of your policy. If you have an accident and injure yourself, you will still be covered for medical expenses, but you will not be able to claim under the separate Personal Accident or Personal Liability sections. If you will be doing an activity that the terms and conditions state there is no Personal Accident or Personal Liability cover for, it is just these two sections of your travel insurance that will be excluded. We can cover you to travel to multiple destinations as part of one trip. A pre-existing medical condition is any medical condition which falls into any of the following categories which any person insured on this policy has, or has had for which they have received treatment (including surgery, tests or investigations by a doctor or a consultant/specialist and prescribed drugs or medication) in the last 2 years: For your information, examples of conditions that can directly or indirectly be linked to any pre-existing medical condition include, but are not limited to: You must inform InsureandGo of any pre-existing medical conditions you have before purchasing insurance. Check out what 21,504 people have written so far, and share your own experience. Please note: If you have a single trip policy that ends within 31 days of the date you purchased your policy, the cooling-off period does not apply and we will not be able to offer you a refund. However, this can be referred to our Underwriting Team and assessed on a case by case basis. Scuba diving is covered free on all our travel insurance policies for up to 14 days, provided you are qualified and that you will be diving no deeper than 30 metres. You will not be covered if you take part in the following winter sports activities: Ski flying, ski jumping or ski mountaineering. If you have any questions about your renewal, please contact us to speak to a member of our sales team. Most car insurance policies state that you can cancel your policy at any time. Check the expiry and/or valid from date has been entered correctly. Any blood circulatory condition including, but not limited to, high blood pressure, hypertension or high cholesterol; Any neurological condition including, but not limited to stroke, brain haemorrhage or epilepsy; Any breathing condition including, but not limited to, Asthma, Emphysema or Chronic Obstructive Pulmonary Disease (COPD); Any bowel condition including, but not limited to, Crohn’s disease or Irritable Bowel Syndrome (IBS); or. Cover for cancellation on these policies starts from the date of purchase. Any medical condition for which in the past 12 months, you or any person insured on the policy has been referred to or seen by a hospital doctor or surgeon other than an A&E Doctor, or needed in-patient treatment in hospital. No matter the reason, you can’t just hope your old policy fades into the sunset. Here is a list of the maximum trip durations: Silver, Gold and Black single trips 365 days (31 days if aged over 65), Bronze, Silver, Gold and Ski Backpackers (maximum age of 65) 18 months. Instead, you must cancel your policy. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance product. Premature birth more than 8 weeks (or 16 weeks if you know you are having more than one baby) before the expected delivery date. This includes extra cover for your golf equipment, cover for hiring golf equipment if yours is delayed, lost or damaged and also cover for green fees. | 21,504 people have already reviewed [DISPLAY NAME]. As long as you have been living in the UK or the Channel Islands for at least six of the last 12 months, InsureandGo can provide you with cover. These policies cover one trip abroad, on the dates you choose, and cover ends when you get back home. There are some exclusions that apply to the cover. You might also find the answer in our policy wording booklets, which you can find here. If you have any further questions, please contact us. I have been trying to cancel my insurance for the last 8 days now.A week ago I recieved an email saying my request has been forwarded to the Cancellations department on Jan For example, if you make a claim of £100 and the excess is £60, you will only be able to claim back the remaining £40. Ski racing or training (non-professional)*, Ski racing or training (non-professional), Our statement about gender pay gap equality, If you are a resident of England, Scotland, Wales, Northern Ireland or the Isle of Man and you will be travelling to the Channel Islands, you will need to purchase a European policy to be covered, If you are a resident of the Channel Islands and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need to purchase a policy which covers Area 1 (see the question below). For example: InsureandGo travel insurance policies are broken down into the following geographical areas: If you are unsure which area your trip falls into, please contact our customer services team. We also provide additional golf cover on our single trip and annual multi-trip policies. The excess amount is displayed in the policy wording booklet. To check the policy exclusions, take a look at the policy wording booklet that is relevant to the policy that you have/are interested in purchasing. Ensure you have selected the correct card type and entered your full card number. Alternatively, you can download a claims form from Travel Claims Services – the claims handling company that we have chosen to deal with claims for us – to fill in and return by email, along with any documentation, to enquiries@travelclaimsservices.com. As you are entitled to a 14 day cooling-off period, we will be able to cancel your existing policy, issue you with a full refund and offer you a policy that is more suitable. The law allows 15 days as free-look period from the date of receipt of the policy document to the policyholder. We accept the following credit and debit cards: If you would like to pay by cheque, you will need to phone us to complete a quote. In 2018, InsureandGo reported providing 3.1 million travel insurance … In particular, we provide cover under section B – Medical and other expenses for injuries to the body or illness that was not expected. Add up the total cost of all your bookings to see if your cancellation limit is enough to cover you if you end up cancelling your trip. If you’re only going away once this year, a single trip policy might be right for you. Check the list of activities here, for which, if you require cover you would need to pay an additional premium via either adding our online Hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for any of the listed activities throughout the term of your policy) or by contacting us.0330 400 1383. We do not consider pregnancy or childbirth to be an illness or injury. Someone with osteoporosis who then suffers with a broken or fractured bone. By using our site you agree to the use of them. We will write to you 21 days before your annual multi-trip policy expires to remind you that your policy is coming up for renewal. If you do not have these documents, you can download them by logging in to your policy here. Insure & Go Insurance Services Ltd Maitland House Warrior Square Southend-on-Sea SS1 2JY. I'll tell Insure and Go that Mary from Yahoo asked me to help her. Each year InsureandGo Ireland will write to you 31 days before the renewal date of your policy, and tell you about any changes to the premium or the policy … Please note that it can take up to 14 days to process cheque payments. You can cancel your policy^ with us and obtain a full refund if you cancel within the 14 day cooling off period provided you have not departed for your journey nor have you made any claims on this policy^. ***** 205). If you have lost your policy documents, you can retrieve them online. If you are still having problems processing your payment, please contact us. For further information on this, please click here. Please note: if you are aged over 65, we can only insure you for a maximum of 31 days on both single trips and annual multi-trips. Please be aware that for the purposes of our policies, we define the UK as being England, Scotland, Wales, Northern Ireland and the Isle of Man only. The limit of 31 days per trip only comes into effect if you are aged 66 or over on the day you buy your policy. We use cookies to improve your experience of our website. © 2019 Mapfre Insurance Services Australia Pty Ltd. Some of the more extreme activities, like sky diving, aren’t covered automatically. If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please, You should report any loss or thefts of passports to the local police in the country you are in as soon as possible. If you cancel car insurance during the 14-day cooling off period and before your policy has come into force, you will get a refund of any premium paid. I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. Please be aware that we will not cover any claim arising from you not getting the necessary vaccinations. You can cancel your policy at any time. Please contact MAPFRE Assistance as soon as possible on +44 (0)207 748 0060. Don’t forget however that there is a maximum per trip duration, the length of which depends on the level of cover you have chosen: Budget annual multi-trips 31 days per trip, Silver annual multi-trips 45 days per trip (31 days if aged 66 or over), Gold and Black annual multi-trips 90 days per trip (31 days if aged 66 or over). No updating the customer. You can get details of your local FCDO office wherever you are by calling. While some of the more technologically-inclined insurance carriers out there may allow you to cancel your car insurance online, oftentimes a simple phone call is most efficient. I am currently on a Classic car insurance plan (Policy No. I have been an customer for many years and how they treat customers is terrible. When travelling to a country in the European Union (EU) you should receive inpatient treatment in a public hospital. 22-26 Prospect Hill. If you would like your documents resent through the post, you have lost your quote number, or if you have any other problems accessing your documents online, please contact us. If you will be taking part in white or black water rafting (grades 5 to 6), you will need to pay an additional premium via either adding our online Hazardous activities option at the time of purchasing your policy (this provides you with up to 15 days cover for this activity throughout the term of your policy) or by contacting us to add this cover to your travel insurance policy. If you have changed your device you may be able to update your cover if your new device meets the eligibility criteria of the policy. If you need to amend the address or contact details on your travel insurance policy, please contact our customer services team here. Limited cover for cancellation of your local FCDO office wherever you are having trouble paying for your insurance. Insurance certificate and the relevant policy wording booklet child fell ill whilst abroad and to... 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